Cleanup Citrix Workspace



Issue(s)

You cannot launch apps or desktops via the Citrix Workspace App. After investigation with the hosted operations team of the Citrix deployment, all logs and error codes point to the local Citrix Workspace app installation.

It is sometimes necessary to Reset Citrix Workspace or Reset Receiver by right-clicking the Workspace app or Receiver systray icon, clicking Advanced Preferences, and clicking the Reset link. You can do this from the command line by running 'C:Program Files (x86)CitrixICA ClientSelfServicePluginCleanUp.exe' -cleanUser -silent. The Receiver Clean-Up Utility creates a backup of all Citrix registry keys in the file ReceiverLogsRegBackup.reg before running any clean-up and deletion process. To undo the changes: Reinstall Receiver for Windows. Import the RegBackup.reg file to restore settings and customizations in the registry. Go to Start Control Panel Programs and Features Select the Citrix Receiver or Workspace app and click uninstall. Now run the Citrix Clean Up Utility After you have downloaded the ReceiverCleanupUtility.zip file extract or unzip it. Run the Citrix clean up utility. Citrix Workspace Reinstall - Windows; Uninstall. Uninstall Citrix Receiver or Citrix Workspace from Apps and Features. Run Citrix Cleanup program Citrix Receiver/Workspace Cleanup Utility Install Citrix Workspace. The cleanup utility that you download from Citrix' site does not support Citrix Workspace- it is for the old 'Receiver'. The RCU functionality was ported to Workspace. If that doesn't work, you're going to have to find some other uninstall utility. I find Revo Uninstaller works well.

Resolution

Cleanup

Cleanup Citrix Workspace Download

Try the following to resolve local client issues with Citrix Workspace App (former Citrix Receiver client):

  1. Run the Citrix Receiver Cleanup utility to fully uninstall the existing Citrix Receiver installation. If you are running a Citrix Receiver or Workspace App later than 4.4 version, the Citrix Cleanup Utility is not required.
  2. Afterwards deploy to the latest Citrix Workspace App client version (either CR or LTSR version). Consult the following Citrix Tech Zone page for detailed instructions on Citrix Workspace App deployment.
  3. Update all web browsers to the latest version
  4. Check any browser add-ons which may be interfering and disable them temporarily
  5. Check your local network connectivity to the Internet via ISP. Check network latency and bandwidth.
  6. Uninstall any interfering software (antivirus, antispyware, antimalware)
  7. Add Citrix Workspace app processes and executables to the exclusions list of the local software firewalls
  8. Create a new windows local profile and try again from that profile.
  9. Check event logs and make use of the Citrix Receiver diagnostics tool.

You can find more detailed guidance and step-by-step procedures for analyzing and troubleshooting Citrix Virtual Apps and Desktops organized by category in my Citrix Virtual Apps and Desktops Troubleshooting e-book.

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Additional Resources

Citrix Workspace App Cleanup Utility

Citrix recommends you to restart the system after editing the registry.

Citrix Workspace Cleanup Utility Download

Cleanup Citrix Workspace

The number of items, their locations and names mentioned in this article might change in subsequent releases of the Receiver for Windows.

CTX121917 - How to Remove Legacy ICA Clients for Windows Using MSI or EXE Command-line Parameters

Refer Receiver and Plug-ins section of the Citrix eDocs.

Disclaimer

Citrix Workspace Cleanup Utility Tool

Caution! Using Registry Editor incorrectly can cause serious problems that might require you to reinstall your operating system. Citrix cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk. Be sure to back up the registry before you edit it.